Support
We have developed a reputation for being one of the leading IT companies, through our innovative, dedicated team of professionals. We are able to provide support in all facets of IT; from maintenance and installation to training. We can provide you with all the IT solutions you will need for your business.
Our technicians are experienced in ensuring you get the most out of your IT infrastructure. With more up-time you will maximise the return on your IT investment.
System Maintenance - Overall
Regular and complete site maintenance is imperative to remain on top of your Information Technology.
Why do computer systems require maintenance?
Every time Information Technology is accessed, an electronic fingerprint of the activity is stored internally. Each specific action on a workstation or server creates many forms of records, entries and logs. Over time this information can build up causing problems to services and infrastructure. Even the most trivial of information stored can burden the system if not maintained.
System Maintenance - Servers
Servers are the foundation of Information Technology. Regardless of using Novell, Windows, Linux, ESX, Citrix or Unix servers, they require maintenance.
We have developed a standard approach to maintaining the core services of each server solution, in the form of a highly customised maintenance checklist, depending upon the complexity of your organisation. Don’t let your server roam free and out of control, pull it back into line with regular maintenance.
System Maintenance - Backups
The most common and reliable form of backup is by tape. Due to the complex nature of redundancy, many aspects can affect installed backup solutions. It is imperative backup systems are working 100% of the time; should there be a power surge causing data corruption, your only available method of recovering crucial business information is from tape.
We are proficient in managing and monitoring all forms of backup software and solutions. During maintenance we ensure the licensing is current, the software is up to date, as well as perform a series of tests and checks to ascertain the status of the backup solution. Any problems flagged during examination will be resolved during the course of the scheduled maintenance.
Don’t wait till until you really need to restore data and discover your backup solution is NOT working correctly. Act now - How much is your data really worth to you?
System Maintenance - Workstations
It is important business workstations are maintained consistently. A vast amount of factors can affect the efficiency of a workstation. It then becomes equally important to create a Standard Operating Environment (SOE) for such heavily used Information Technology. Our standard settings are not limited to, but include the following;
- Windows performance options
- Approved applications
- Windows Explorer settings
- Internet Explorer settings
When scheduled workstation maintenance is performed, our standard settings are applied and a standard operating environment is then achieved. A functional SOE ensures significant problems are avoided and workstations become far easier to manage and maintain. An SOE allows administrators to diagnose workstation problems more efficiently, allowing punctual resolution to most issues. If you stick with the ‘bandaid’ method of treating computer symptoms, you will spend more money in the long run. Think smart and be proactive: keep on top of your workstations before they become an issue.
System Maintenance - Summing up
Once site maintenance has been finalised, the customer receives a report highlighting the current status of their Information Technology. The report will outline what has specifically been done to maintain the infrastructure, a system integrity forecast and our recommendations for your Information Technology needs. We will get your IT working like a well oiled machine in no time.
We utilise the strategies and methodologies that we have developed over many years and across multiple sites to benefit your organisation.
