Service Level Agreements
AB Consulting IT is the industry leader in fixed price computer servicing. This particular service ensures you, the client, receive regular maintenance and service at a fixed rate, enabling you to budget more cost effectively in your business for computer support.
Packages available are:
Basic
- 24 hours response time
- Unlimited^ phone and onsite support 10am-4pm
- Annual Server reports
- Hardware Discounts
Premium
- 4 hour response time
- Unlimited^ phone and onsite support 8.30am-5pm
- Quarterly Server reports
- Backup and Server performance reviewing
- Hardware Discounts
- Basic telephone support for remote users
Concierge
- 4 hour response time
- Unlimited^ phone and onsite support 7am-7pm [Dedicated Concierge Number)
- Monthly Server reports
- Monthly Backup restore testing
- Daily Backup and Server performance reviewing
- Hardware Discounts
- Basic telephone support for remote users
- Complementary loan hardware for outages greater than 24 hours**
^acceptable use applies
**Subject to availability and best equivalent available
What AB Consulting will do is meet with you and understand your IT infrastructure, discuss any concerns you may have and then compile a report to give you an understanding on the particular service level agreement that we recommend.
Contact us today to work out the right IT Maintenance Agreement option for you and your business.
